All of our orders are shipped via
UPS Ground only. Orders are usually shipped within 2 business days of order receipt, UPS ground service can take an additional 5 business days to arrive at locations on the west coast. Once your order is shipped you will receive an email for Quantium View, which is the UPS email system, with your respective tracking information.
We do offer UPS 2nd Day Air as well as UPS Next Day Air service for an additional charge. If you are interested in this service, please call to get an estimate.
We charge a standard $15 expedite fee to guarantee your order is shipped out with within 24 hours of order placement. You must call for this option. After the item is shipped it still takes an additonal 5 business days to arrive to destinations on the west coast.
All items that are orderable are in stock. If for some reason we are out of stock of an item you ordered we will promptly notify you via e-mail or by phone to let you know of the situation and possible options. In addition, some of our products are shipped directly to you from the manufacturer. If this is the case you will be promptly notified by email or by phone of possible transit times.
We offer free Ground shipping on all orders over $100, and charge a flat handling rate of $4.95 on all orders under $100.
Albee Baby only ships to locations within the 48 contiguous states. We do not ship to APO, FPO or PO Box addresses and unfortunately we currently do not ship to Hawaii, Alaska, Canada or Puerto Rico.
Items must be returned within 30 days of receipt of goods for a full refund of the purchase price
less a $25 restocking fee for each item shipped. All furniture items will incur a 30% restocking fee unless otherwise stated on actual product page. Some products are considered special order items and unfortunately are not returnable. If this is the case it will be clearly noted on the product page.
Returned merchandise must be sent to us prepaid and insured. We cannot accept freight collect items.
Please remember all returned merchandise must be new (never been used) and in its original carton with all the packing materials, manuals and registration cards. We will not accept dirty, washed or used products. You will need to enclose your order/invoice number and/or a copy of your e-mail confirmation with your return along with a memo explaining reason for return.
We cannot accept returns for the following classes of products: feeding accessories, breast pumps, bathing accessories, lotions and powders, diapering accessories, diaper pails, potty seats and wipes, video/audio tapes, mattresses and undergarments. All refunds & exchanges are subject to the final approval of our quality control division.
If an order is placed with the intention of international transport please make sure all of the articles on the order are inspected prior to its shipment outside of the United States. Please note that all orders and or items transported outside of the United States after purchase no longer fall within the parameters of our return policy. It is also important to note that since we only ship in the continental United States parts and warranty issues can only be claimed and resolved within the U.S.
If a package is refused, there will be a $10.00 refusal fee plus our actual shipping costs which include the freight to and from the customer. Our "actual shipping costs" are not the $4.95 charge for orders under $100. If you have any other questions about this issue please feel free to call us toll free at (877)692-5233 or email us at info@albeebaby.com.
We will issue a full refund minus associated restocking fees for the purchase price of any product you return that meets these above conditions. For your protection, please use United Parcel Service or insured parcel post for return shipments.
All items must be returned to:
Albee Baby Carriage
715 Amsterdam Ave
New York NY 10025
Please include a copy of your order and the reason for the return and the proper contact information incase of any issues.
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