Good quality but had a missing piece to complete assembly
October 16, 2023
Overall the product was of decent quality however, upon opening the box and removing each individual assembly piece, we realized we were nearly building the stroller from scratch versus attaching a few handles or wheels, such like every other stroller. Half way through we regretfully revealed that a single, pertinent part was missing and had to disassemble our half built masterpiece and wasted nearly two hours worth of time and dedication on a project that was impossible to complete. I just wish I had checked and triple checked to verify ALL parts were there and accounted for prior to attempting hours worth of assembly! I'm only frustrated with myself, mistakes tend to happen throughout the packaging process and I suppose this is one of them. The following day I called customer service to update them of the unfortunate circumstances and they were very apologetic and asked that we ship the stroller back in its original packaging and reorder any item we desire, if not the Joolz again.. needless to say, we did make the difficult decision to go with the new Stokke after reading various positive reviews and watching multiple videos proving just how easy and functional it was (yes we are satisfied with our final purchase option) as for the Joolz, it did look to be a very sleek, delicate designed stroller and the various parts were somewhat durable and fancy looking upon examining however, we unfortunately were unable to view the finished product in person, although I wished we had as it does look rich and so sheek in photos! Hope this helps!