I love this seat. I already own one that I ordered from a box store. This is a second for our other vehicle. The seat is amazing, safe and cozy, but the customer service at Albee Baby is why I am taking the time to write a review. It took forever for me to receive the first seat from the box store, turns out it was backordered but they wouldn't tell me, they just kept moving my estimated arrival date up. It took over a month and two hour long phone calls to get it. I had this one within days, no phone calls, free shipping. I was totally impressed with the efficiency of Albee Baby and I will always check here first when I am in the market for baby stuff from now on.