Poor customer service
March 4, 2013
This is a great item! My mom gave me one for my first baby, and I passed it on to my sister when she had her first baby. I'm expecting again, and this is a "must have" item for me.
I ordered from this site because it was the cheapest, but wish I had gone with a different seller; even ebay!
I ordered 2 other items in addition. Was then e-mailed that one was unavailable. I asked to substitute 2 more items. Was told that was ok. My original order had a 15% off code. This site failed to credit the code to the substitute items & didn't inform me of this.
This site has been very vague on shipping details. This site can't find my order in the "track my order" section.
I received one box with the originally ordered items and no explanation where the other two items are. So I'm hoping that they show up in a few days...
Pros:Very Warm. Can cover over baby's face if weather is really bad. The top "blanket" zips off completely. Very Soft. Don't have to bundle baby up, just set him/her in it in his/her regular outfit, and the "Bundleme" does the bundling.