I should have stuck with the Britax Marathon
September 23, 2014
I have owned 4 Britax Marathons prior to receiving this Pavilion as a gift from my father-in-law. He asked for a gift idea and after reviewing this carseat, I decided to make the switch to this model. I wish I had not. The straps have very little play in them because of the tether in the back making it very difficult to get your child in and out of this seat, especially in cold weather when children wear layers; and to make it worse, the buckles were very rigid. I made the best of this b/c after all, it was safer right? After having it for only 8 months or so, I discovered the foam that sits to either side of the child's head to help with side impact collisions was broke on one side. I'm unsure if it was always broken and I failed to notice upon installation or if it broke with wear and tear. It would be important to note that this car seat had been removed from the vehicle no more than 1 to 2 times, so it was not as if it could "easily" be broken with moving it around. After contacting Britax and getting it replaced, I discovered the chest buckle was not staying buckled and could be easily pulled apart without depressing the tabs (i.e. my child could potentially pull them apart or worse they could have come apart on impact God forbid we had an accident). I was livid. I contacted Britax again and they sent a replacement buckle. I will say that Britax took care of the issues, but when I initially contacted them about the broken foam in the headrest, they initially said they were replacing it as a one-time gesture. The car seat was (and still is) less than a year old and I feel like that is well within a warranty period for an item like this where safety is key. I articulated how unhappy I was with them on their choice of wording. If I had it to do over, I would stick with the Marathon. We have the same seat in the Marathon model and have had no trouble, nor have I had trouble with any of my others.
Required 2 e-mails to date to replace faulty parts that directly impacted my child's safety.
Straps don't have enough play in them to get child easily in/out.
HUGS technology very rigid.